Shipping policy

 DELIVERY

We normally send to all UK customers by Royal Mail for for small items and Parcelforce for medium to large items. It usually arrives next working day after the dispatch date.

International orders, we will send by Royal Mail, International Tracked and Signed service, Parcelforce or other couriers.  Within EU, will take around 3-5 working days. The rest of the world usually takes around 7-10 days.

All items, whether domestic or international, will require a signature on receipt.

 

DELIVERY CHARGES

United Kingdom

• Small parcel             £2.00
• Medium parcel        £3.95
• Order over £50        Free

EU Countries         £9+
Rest of the world  £10+

 

RETURNS AND EXCHANGES

If you are not completely happy with our products, you can either return them for an exchange or request a refund. All the items need to be returned within 14 days of dispatch. The goods should be returned to us in their original condition including any packaging. Please ensure that you get proof of postage (a certificate of posting is available free of charge from the Post Office) when returning products as we cannot be held any responsibility for products lost in transit. For parcels that arrive faulty or damaged, please inform us within 14 days of dispatch together with a photo to show damage.

Please note that the costs for returning the item to us are non-refundable, unless you are returning an item because of an error on our part or because it is damaged or defective. In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us. 

If you would like an exchange please contact us to discuss. You will be responsible for the cost of returning the item and we will send a replacement out to you free of charge.

Any returns should be sent to:

Hana Blossom
C/O: Safestore
4 Timber Mill Way, Gauden Road
London 
SW4 6LY
United Kingdom